30 days of standard support is include with all Agileco software licenses by default. We ask that before creating a ticket, you visit the resources below ask commonly asked questions have often been addressed through one of the following channels.
Our community forums are provided to all clients at no cost as a for our customers to collaborate. Generally a quick response can be expected from one of our users who have been using our software for some time and has become experienced in its functionality. For more sensitive issues that involve billing or licensing questions or that require official Agileco support, please see our official support channels below.
To take advantage of our standard support, please use our ticketing system to create or update a ticket. We ask that you keep separate issues on separate tickets and that you do not create multiple tickets for a single issue as this will not speed things up and the result is less productivity for our support team. Also, we must stress the importance of creating your ticket in the correct department - we may not be able to verify your support status and cannot guarantee a response otherwise. Below is a summary of the support departments we maintain and the kind of issues that may be submitted to each department.
Please note that standard support does not include assistance with HTML or other code level modifications or changes. We do offer developer and design services and training but do not include these services in our standard support service which is primarily offered to ensure the software is functioning within the advertised scope.
If your standard support period has passed, we offer official support on an incidental basis so you pay only as service is needed. This service is for technical support only for one incident, and is not for our professional installation, training, or customization services. Create an incident here...
If you require emergency technical support for a mission-critical issue, we can offer 24/7 support on an incidental basis. This service is for technical support only for one incident, and is not for our professional installation, training, or customization services. Create an incident here...